Policies

Shipping

Each order is printed for you by our production partner and usually ships within 3 to 7 business days, then arrives a few days later depending on where you live. You'll get tracking by email once it ships.

Shipping is free on orders over $75 and a flat $5 below that. We currently ship within the United States.

Refunds and replacements

• Damaged, misprinted or wrong item: email us within 30 days of delivery with your order number and a photo. We'll send a free replacement or give you a full refund, your choice. You don't need to send the item back.
• Lost package: if tracking stops moving or says delivered but nothing arrived, email us and we'll work it out with the carrier and our printer, and replace the order if it's lost.
• Wrong size or change of mind: because each piece is made to order, we can't take these back. Check the size guide and fit notes on each product, and email us before ordering if you're unsure; we're happy to help.
• Cancelling: email us within 12 hours of ordering and we'll cancel and refund it before it goes into production.

Refunds go back to your original payment method and usually show up within 5 to 10 business days.

Privacy

What we collect. When you order: your name, email, shipping address, phone number and order details. Card details go straight to Stripe, our payment processor; we never see or store your card number. When you join the email list: your email address, and the one-time welcome code made for it.

How we use it. To take payment, make and ship your order, send order and shipping updates, answer your questions, and, if you joined the list, email you about drops. You can unsubscribe at any time.

Your orders. "View my orders" on the account page signs you in to Stripe's customer portal with your email and a one-time code; it shows your past orders and receipts. We don't keep passwords.

Who we share it with. Only the services that run the store: Stripe (payments), Brevo (our email list, for drops and promotions), Printify and its print partners (making and shipping your order), Cloudflare (our checkout and email list) and GitHub (website hosting). We never sell or rent your information.

Cookies and tracking. The site saves your bag in your own browser so it's still there when you come back. We don't use advertising trackers.

Your choices. Email us to see, correct or delete the information we hold about you, or to leave the email list.

Children. The store isn't directed to children under 13, and we don't knowingly collect information from them.

Terms

• Prices are in US dollars and include the item; shipping is shown before you pay. Any sales tax is calculated at payment.
• Colours can look slightly different on screen than in person, and because each piece is printed to order, small variations in print placement are normal.
• Discount codes are one per order, can't be combined, and end when stated.
• The welcome code for joining the email list is one per person, for a first order only, single use, and expires after 60 days.
• We may change prices, products or these policies. The version on this page when you order is the one that applies to your order.
• The flò name, designs and artwork belong to flò. Please don't copy or resell them.
• If something goes wrong with an order, our responsibility is limited to replacing or refunding it.
• These terms are governed by the laws of Massachusetts.

Last updated October 2026